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Return, Refund, & Cancellation Policy



We are committed to providing you with exceptional service and products. We understand that there may be situations where you need to return a purchased product or cancel a service. Please review our policy on returns, refunds, and cancellations to understand your options:


Returns Initiation Timeframe

  • Customers must initiate a return within 10 days from the date of purchase to be eligible for a return. The specific timeframe for returns may vary based on the service or product booked, and this will be clearly communicated during the booking process.
  • You can replace ticket with the actual number of days that apply to your website's return policy. This information should be communicated to the users during the booking process and outlined in your policy to ensure clarity and transparency.

How to Initiate a Return

  • If you wish to initiate a return for a service or product booked through tripdeal
    please follow these steps:

  • Contact Customer Support: Begin by contacting our dedicated customer support team. You can reach them through the contact information provided on our website. Please have your booking details ready, including the booking ID and relevant information.

  • Provide Reason for Return: When you contact our customer support team, be prepared to provide the reason for your return. This information helps us better assist you in the return process.

  • Follow Guidance: Our customer support team will guide you through the specific return process for the service or product you wish to return. They will provide instructions, address any questions you may have, and assist you in facilitating the return.

  • Please note that the eligibility for returns, as well as the applicable policies and any associated fees, may vary depending on the specific service or product booked. It is essential to review the terms and conditions during the booking process for a clear understanding of the return policy.

Return

  • We understand that travel plans can change. If you wish to return a booking, please contact our customer support team as soon as possible. The eligibility for returns may vary depending on the specific service or product booked.

  • Return shipping costs, if applicable, will be the responsibility of the user. We will provide instructions and assistance for the return process.



Refunds

  • Refunds are processed based on the specific terms and conditions of the service or product booked. Some services or products may be non-refundable or have specific refund policies, and these will be clearly communicated during the booking process.
  • If any restocking or other fees apply, they will be deducted from the refund as specified in the refund policy for the particular service or product.

Cancellations

  • If you need to cancel a booking, please review the cancellation policy associated with the specific service or product. Cancellation policies may vary, and any applicable fees or penalties will be clearly communicated during the booking process.
  • To request a cancellation, please contact our customer support team, and they will guide you through the process.

Risk Management and Fraud Prevention

  • TripDeal we understand that risk is a leading cause of uncertainty in the travel industry. We are committed to providing a secure and fraud-resistant platform for our users.

    Our Payment Gateway is equipped with state-of-the-art information and data security infrastructure and procedures to prevent and detect fraudulent activities. This includes but is not limited to encryption protocols, continuous monitoring, and fraud detection algorithms.

    We work diligently to ensure the protection of your transactions and the security of your personal information. Our comprehensive risk management system is designed to safeguard both your financial transactions and your peace of mind.

    If you have any concerns or questions regarding our risk management system, please do not hesitate to contact our customer support team. We are here to address any inquiries and provide the necessary information.

Refund Method


Refunds, when applicable, will typically be issued using the same form of payment that was used for the original transaction. If this method is not feasible, we may provide the refund in an alternative, mutually agreed-upon manner.


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Business Bay, Dubai - UAE

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